Last Updated: July 2026
At our store, customer satisfaction is our priority. We want every customer to have a positive shopping experience. This Refund & Return Policy explains the conditions and process for requesting a return or refund.
1. Return Eligibility
Customers may request a return if:
- The item received is damaged, defective, or incorrect.
- The product does not match the description provided on our website.
- The return request is submitted within the allowed return period.
To be eligible for a return:
- The item must be unused and in its original condition.
- The original packaging and accessories must be included.
- Proof of purchase must be provided.
2. Return Period
Return requests must be submitted within 14 days of receiving your order.
Requests submitted after this period may not be accepted.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used or damaged by the customer.
- Items without original packaging.
- Products that are not in their original condition.
- Any item specifically marked as non-returnable.
4. How to Request a Return
To start a return request, please contact our customer support team and provide:
- Order number
- Customer name
- Description of the issue
- Photos or videos showing the problem (if applicable)
Our team will review your request and provide further instructions.
Please do not send items back before receiving return approval.
5. Refund Process
Once your return request is approved and reviewed, we will process your refund.
Approved refunds will be issued to the original payment method used during checkout.
Please note that processing times may vary depending on your bank or payment provider.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
We may request photos or videos to verify the issue and provide an appropriate solution, including replacement or refund.
7. Shipping Costs
Unless the product is defective, damaged, or incorrectly shipped, customers may be responsible for return shipping costs.
Original shipping fees may not be refundable.
8. Order Cancellation
Cancellation requests must be submitted as soon as possible.
Once an order has entered the processing or shipping stage, cancellation may no longer be possible.
Contact Information
Company Name: Zayra Tech Ltd
Contact Number:
+44 7765452826
By purchasing from our website, you acknowledge and agree to the terms outlined in this Refund & Return Policy.
