Last Updated: July 2026
At our store, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
All orders are processed after successful payment confirmation.
Orders typically require 1–5 business days for processing, quality checks, and preparation before shipment.
During high-demand periods, holidays, or promotional events, processing times may take longer. We appreciate your patience during these periods.
2. Shipping Time
Estimated delivery times may vary depending on your location and shipping method selected.
Typical delivery estimates:
-
United States: 7–20 business days
-
United Kingdom: 7–20 business days
-
Europe: 8–25 business days
-
International Orders: 10–30 business days
Please note that delivery times are estimates and are not guaranteed, as delays may occur due to customs procedures, weather conditions, carrier delays, or other circumstances beyond our control.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).
Tracking updates may take several days to appear after shipment.
Customers can use the provided tracking number to monitor their order status.
4. Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review your:
- Full name
- Shipping address
- Postal code
- Contact information
We are not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
5. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes depending on the destination country.
Any customs charges or additional fees imposed by local authorities are the responsibility of the customer.
Customs policies vary by country, and we recommend checking your local regulations before placing an order.
6. Delayed or Lost Packages
Although we work with reliable shipping partners, delays may occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact our support team so we can investigate the shipment status.
We are not responsible for delays caused by:
- Customs clearance processes
- Incorrect delivery information
- Carrier delays
- Natural events or circumstances beyond our control
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what was ordered, please contact our support team within 7 days of delivery.
Please provide:
- Order number
- Photos or videos of the item
- Description of the issue
Our team will review your request and provide an appropriate solution.
8. Order Cancellation
Orders can only be cancelled before they enter the shipping process.
Once an order has been shipped, cancellation requests cannot be accepted.
Contact Information
Company Name: SEYEDEH MALAKEH MOUSAVI
Registered Address:
2nd Floor College House,
17 King Edwards Road,
Ruislip, London,
United Kingdom, HA4 7AE
Contact Number:
+44 7765452826
By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.
